Spent about four hours on the phone with my Dell rep last night, and we've got another evening scheduled for tonight when I get off work. Cross your fingers this is the last cross-Atlantic hot date with a phone support employee named Vivek.
at least think of it this way... since the tech support guys are in India at least you don't have to worry about them being in bed by a certain time :-P Good luck friend!
Yeah, all I have to worry about is ME being in bed by a certain time! He hadn't called by 9 p.m. last night, so I gave up and went to sleep. I give him until 6:30 tonight, and then I'm calling and cheating on him with another rep!